How to get assistance on Toyota Nigeria vehicle warranty service

How to get assistance on Toyota Nigeria vehicle warranty service

October 29, 2019 / Uncategorized
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Image result for vehicle warranty carton

Warranty

General Information to the Toyota Owner

Where to go for Warranty Service: Any accredited Toyota (Nigeria) Limited Dealer in Nigeria will perform warranty service, Toyota (Nigeria) Limited recommends that you return to the dealership that sold you your vehicle because of their continued and personal interests in you.

Touring/Relocation to another Country: If you are touring or relocating to another country and a problem arises, please consult a local Toyota dealer. Please note, however, that warranty service may not be provided by the local dealer, because your Toyota vehicle may not comply with the regulatory and/or environment requirements of such country.

How to get Assistance

Customer Satisfaction: At Toyota (Nigeria) Limited we are proud of our total commitment to quality service and customer satisfaction. Every Toyota (Nigeria) Limited dealer has the tools, equipment, and trained technicians needed to service and repair your Toyota vehicle.

Information needed

Should a problem arise with your , please be prepared with the following information:

  • An accurate description of the problem including the conditions under which it occurs
  • Vehicle model and year
  • Vehicle Identification Number (VIN)
  • Present Mileage
  • Date of Purchase
  • Selling and Servicing dealer
  • Service history of your vehicle

For the fastest possible response, we suggest you follow the procedures outlined below in the sequence listed.

Step 1: Talk to your Toyota (Nigeria) Limited Accredited Dealer
This is the most direct way to resolve your problems. Every Toyota dealer in this country is ultimately responsible for providing the service and repairs you may need. First, talk to the dealer service manager or to the customer relations staff. Explain the condition fully. If you feel that your problem has not been resolved, speak with the dealership’s owner/managing director who is most interested in your continued satisfaction and patronage. If your Toyota Dealer is unable to provide a solution…

Step 2: Contact Your Distributor

Contact the customer Relations Department of Toyota listed on Warranty Registration.

Your New Vehicle Limited Warranty

Note: The warranty is only valid for vehicles purchased and serviced at Toyota (Nigeria) Limited accredited dealers.

WHAT IS COVERED?

Warranty begins

The warranty period begins on the date the vehicle is first delivered or put into use (in-service date).

Basic Coverage Period

Toyota (Nigeria) Limited Warants that it will either repair or replace any part that Toyota (Nigeria) Limited supplies that is defective in material or workmanship under normal use except those items listed under “What is Not Covered” for a period of 36 months or 100,000 km (60,000 miles), whichever comes first.

Exceptions

The following items specified below are covered for periods other than the Basic Coverage.

Battery: During the first 24 months of service (up to 100,000 km / 60,000 miles), a defective original equipment battery will be replaced free of charge. Should the battery fail after 24 months of service, but before the 37th month of service (up to 100,000km / 60,000 miles) it will be replaced under warranty at a 50% charge to the customer.

Surface Rust and Paint Damage: Surface rust and paint damage appearing on the panels of pickup truck is covered for 12 months or 20,000km (12,000 miles), whichever comes first. Surface rust and paint damage on other than truck deck panels is covered under the Basic Coverage.

Towing: When your vehicle is inoperative due to a warranted part failure, towing service is covered to the nearest authorized dealership.

Tires: Tires are warranted under a separate warranty provided by the tire manufacturer.

No Charge: Warranty repairs (parts and/or labor) will be made at no charge.

Fully Transferable: Warranty coverage is fully transferable to subsequent vehicle owners.

Warranty Application: This warranty is valid only within Nigeria where the Toyota(Nigeria) Limited Distributor listed on Warranty Registration is located.

WHAT IS NOT COVERED

Factors beyond the Manufacturer’s Control

Repairs and adjustment required as a result of misuse (e.g., racing, overloading), negligence, modification, alteration, tampering, disconnection, improper adjustment or repairs, accident and use of add-on parts/material are not covered.

Cosmetic or surface corrosion from stone chips or scratches in the paint is not covered.

Damage or Surface corrosion from the environment such as acid rain, airborne fall-out (chemicals, tree sap, etc.), salt, hail, windstorms, lightning, floods, other acts of God and the like is not covered.

Lack of Maintenance or Use of wrong fuel, oil or Lubes

Repairs and adjustment caused by improper maintenance, lack of required maintenance, or the use of fluids other than the fluids specified in your Owner’s Manual are not Covered.

Maintenance Is at Owner’s Expense

Engine tune-up, lubrication, cleaning and polishing, replacement of filters, coolant, spark plugs, fuses, worn wiper blades, worn brake pads and linings or worn clutch linings are some of the normal maintenance services all vehicle require.

Normal Noise, Vibration and Deterioration

Norman noise, vibration, wear, tear or deterioration such as discoloration, fading, deformation or blur is not covered.

Altered Mileage

Failure of a vehicle on which the odometer mileage has been altered or changed so that vehicle mileage cannot be readily ascertain in not covered.

Extra Expenses: Incidental or consequential damages such as telephone calls, loss of time, inconvinience, or commercial loss are not covered.

How To Keep Your Car In Top Condition With Proper Service

Pre-Delivery Service

To assure your satisfaction with the appearance and performance of your new Toyota vehicle, your dealer is responsible to perform specified factory-approved services for cleaning, inspecting, and testing of your Toyota vehicle was delivered to you in top condition after being shipped from the factory/distributor.

Free 1,000km Maintenance Service

You are entitled to the free 1,000km (600 miles) Maintenance Service upon presentation of this Warranty Booklet to your Toyota(Nigeria)Limited dealer. This maintenance service shall be performed in accordance with your Owner’s Manual at no charge except for any lubricants, fluid or filters used since they are regular maintenance services items.

Period Maintenance Service

Proper maintenance will help insure maximum performance, greater reliability and longer life for your Toyota vehicle.

To maintain your Toyota vehicle in top driving condition, it is vitally important to have it inspected and serviced periodically in accordance with the maintenance services listed in your Owner’s Manual.

Your Toyota Owner’s manual also contains a chart of required services, and it has a section explaning maintenance items that you can do yourself. The service schedule is the result of experience and testing, and represents the most efficient and economical maintenance for your Toyota vehicle.

More frequent service is required for severe driving conditions. Again, see your Owner’s Manual.

Owner’s Responsibilities

Obtaining Warranty Service

You are responsible for delivering your vehicle to any authorised Toyota dealer in this country in order to obtain warranty service.

Maintenance

You are responsible for properly operating, maintaning, and caring for your Toyota vehicle in accordance with the instructions contained in your Owner’s Manual. If your vehicle is subject to use under severe driving conditions, you should follow the maintenance requirements specifies accordingly in your Owner’s Manual.

Maintenance Record

You are responsible for keeping maintenance records since it may be necessary in some instances for you to show that the required maintenance has been performed.

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